Service & Support
Starting with the purchase of your device, Memmert offers a comprehensive portfolio of services.
Services
Memmert's commitment to quality begins well before the sale of the equipment. We utilize only premium materials and dependable components in the manufacturing process, ensuring a long lifespan and minimal maintenance and service costs over the entire product lifecycle, which can span decades for many of the devices. As a testament to our unwavering dedication to quality, Memmert offers an extended 3-year warranty on their equipment. Furthermore, customers can rely on prompt and reliable technical support, either from Memmert USA’s own team or from our fully trained service partners.
Memmert USA offers a range of device-specific services tailored to meet the needs of our ovens, climate chambers, and incubators, as outlined in the following overview.
Preventative Maintenance: Long-term reliability
Regular cleaning and servicing of Memmert devices ensure a prolonged lifespan and high reliability. Refer to the operating manual for cleaning instructions.
To prevent breakdowns, it is recommended to have Memmert devices professionally serviced annually. Service technicians perform standardized test routines, including visual inspections and functional tests of mechanical components such as doors, seals, closures, and replacement of sterile or HEPA filters. Electrically driven components like exhaust flaps, servomotors, interior fans, electrical room fans, and electromechanical components like contactors and mains switches are also checked and replaced if necessary. A crucial aspect of every service is the function test.
As part of the calibration service, setpoint deviations for temperature, humidity, CO2 gassing, or pressure are determined. Calibration of the device can be carried out in addition to servicing upon request.
Calibration: Precision Assurance
Accuracy and precision are two sides of the same coin: they are essential for the validity and reproducibility of a temperature control process. Regular instrument calibration identifies possible measurement deviations from the “true value”. Using a reference measuring instrument, the instrument settings are readjusted and the measurement results are documented in a calibration certificate.
Regular calibration of your Memmert device ensures the quality of your tests and processes. Contact us about getting your device calibrated.
Qualification: Identify the essentials.
The term qualification already has its meaning explained in its name: Securing and validating the quality of processes. In GMP-compliant pharmaceutical and food production, plant or equipment qualification is mandatory. We support you in carrying out all necessary tests of your Memmert equipment as well as the documentation.
With a device qualification, you prove that your device is installed (IQ) and functions correctly (OQ) in accordance with the GMP guidelines. A special feature is the Performance Qualification (PQ). This performance qualification is part of the validation of the entire production process over a period of time and for a specific product. Customer-specific conditions and processes are checked and documented.We are happy to support you with your own IQ/OQ qualifications and in creating test plans for your PQ. Simply contact us.
Spare part supply: In stock
The term qualification already has its meaning explained in its name: Securing and validating the quality of processes. In GMP-compliant pharmaceutical and food production, plant or equipment qualification is mandatory. We support you in carrying out all necessary tests of your Memmert equipment as well as the documentation.
With a device qualification, you prove that your device is installed (IQ) and functions correctly (OQ) in accordance with the GMP guidelines. A special feature is the Performance Qualification (PQ). This performance qualification is part of the validation of the entire production process over a period of time and for a specific product. Customer-specific conditions and processes are checked and documented.We are happy to support you with your own IQ/OQ qualifications and in creating test plans for your PQ. Simply contact us.